Artwork and Order Approval
I acknowledge that I have reviewed and approved all artwork,
garment styles, colors, quantities, sizes, spelling,
names, numbers, logos, and every other detail of my order.
I understand that Toplevel Sportswear will manufacture
my order exactly according to the final approved artwork
and specifications.
Sizing Responsibility
I understand that I am solely responsible for selecting
the correct garment sizes.
I confirm that I have reviewed the sizing charts available
on the Toplevel Sportswear website before approving my order.
Because sizing varies between garment styles and manufacturers,
I understand that my usual size may not always apply.
Toplevel Sportswear is not responsible for incorrect
sizes selected or approved by the customer.
Production Timeline
Production begins only after payment has been received,
all required order information has been submitted,
and final artwork approval has been completed.
Production normally takes up to fifteen (15) business days.
Business days exclude weekends, holidays,
shipping time, and customer-caused delays.
Shipping time begins only after production has been completed.
Changes and Cancellations
You may cancel your order only within the first 24 hours after it is placed. After 24 hours, cancellation is no longer available.
Once production begins, orders cannot be modified, exchanged, returned, or refunded except for verified manufacturing defects or an error by Toplevel Sportswear.
Requests made after artwork approval may require
additional design fees,
production costs,
or extended production time.
Custom-Made Products
Every product manufactured by Toplevel Sportswear
is custom made specifically for each customer.
Because of this,
all custom orders—including samples and bulk orders—are considered final 24 hours after the order is placed. Exceptions apply only for verified manufacturing defects or an error by Toplevel Sportswear.
Manufacturing Defects
Corrections or replacements will only be considered
if a verified manufacturing defect
or a production error made by
Toplevel Sportswear is confirmed.
Claims should be reported promptly after delivery
and may require photographs or inspection.
Minor variations in color,
stitching,
artwork placement,
dimensions,
or normal production tolerances
are not considered manufacturing defects.
Color Variations
Colors displayed on phones,
tablets,
monitors,
printed proofs,
and finished garments may vary slightly because of
different display settings,
fabrics,
lighting,
inks,
and manufacturing processes.
Shipping
Estimated delivery dates are estimates only
and are not guaranteed.
Toplevel Sportswear is not responsible
for delays caused by shipping carriers,
weather,
customs,
natural disasters,
or other events beyond our control.
Customers are responsible for providing
an accurate shipping address.
Customer Authorization
By clicking "✓ I Have Read and Agree",
I confirm that I have read,
understood,
and accepted this Custom Order Agreement.
I authorize Toplevel Sportswear
to begin production according to
my approved artwork,
garment selections,
sizes,
quantities,
and specifications.