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What is dye sublimation and why is it preferred over traditional printing?
Dye sublimation is the transfer process of a solid to a gas, skipping the liquid stage, similar to dry ice. The sublimation of the solids (ink on paper) vaporizes and dyes the fabric when pressure and a temperature around 400° Fahrenheit is introduced. This method yields a superior product over traditional printing as there is no hand to the artwork and will never fade, crack or peel as it is now dyed into the fabric. The fabrics used are all microfiber performance polyester. These fabrics are moisture wicking and antimicrobial as well.
What is Cut and Sew?
Cut and sew refers to the process of manufacturing. Once the designs are printed to the fabrics, the separate panels are cut individually and the separate pieces are bundled together. Once the pieces are cut they are then sewn together using various industrial sewing machines. These machines are very specialized and dedicated for doing that one type of application. It is not uncommon to have several types of sewing machines to produce one style of shirt. After the shirt is assembled, it is then trimmed and inspected for flaws. Once it passes it is ironed, packaged and ready for the customer.
What is the material of the fabric?

100% Polyester, it is the Dry-Fast material.

What are the care instructions?
This type of specialty apparel is generally cared for in a special kind of way.
GARMENT CARE

Like every kind of equipment, clothing is not made to last forever, but below there are a few useful notes for maintaining and maximizing the life of your cycling garments.

BEFORE YOU WEAR IT

Never use any creams, liquids or products for warming up (winter) or sun protection (summer) under garments made with elastic fibers. These products contain chemicals which lead to quick fiber deterioration for all fabrics made with spandex. Avoid getting any sunscreen under or on your apparel made with elastic based fabrics.

AFTER YOU WEAR IT

After each ride, hang your garments in a well-ventilated environment or wash them immediately. Never store damp sweaty clothes in a non-ventilated environment (e.g. plastic bags, sport bag).

Sweat is toxic. On some individuals more than others – body chemistry is different for everyone. If your body has a tendency to sweat a lot, wash or water-rinse the garments after each use to protect the fibers from bacterial attacks which might lead to fabric deterioration.

WASH

Washing a garment can put stress on fabric and seams. Therefore, wash your TopLevel garments separately from other clothes/accessories to prevent friction – especially items with Velcro, webbing, or anything with a rough /abrasive character. Before washing, turn the garments inside out (seams on the outside).

Machine-wash, ideally in a wash bag, on a delicate cycle in lukewarm water (max. 30° C/86° F), and with mild liquid detergent. Do not use Woolite, bleach, softeners, or any kind of laundry additive. Dry garments flat or hanging, but do not tumble dry.

POTENTIAL PROBLEMS

Fabric pilling
Fabric pilling (balling up of fibers in an area) does not occur by itself. It always is the result of abrasion – rubbing against something else. For this reason we suggest the following:

  • Do not use embroidered items.
  • Do not wash your shorts or jerseys together with gloves, bags, rain jackets, etc. because of the Velcro straps.

Fabric deterioration
Sweat sitting on synthetic performance fabrics can cause the fabric to degrade. Stretch fabrics, with elastic fibers are especially affected. See above for care instructions.

SIZING CHARTS
Please see Sizing Guide for more detailed information.

SPECIAL NOTE: All Custom Orders are FINAL SALE!. No returns, exchanges, or cancellations will be accepted.

Why is the cost higher than traditional shirts or printing?

Point blank, you are getting a better quality product!

But if you really want to know all the benefits of it, then here they are listed below;

  • You can print all over the garment, not only in specific areas that you get with traditional printing,
  • The fabric is super comfortable, and it feels great on your skin,
  • You can print multiple colors in multiple locations,
  • You can print multiple graphics in multiple locations,
  • The material will not shrink,
  • The material will not fade,
  • They will last 5 times longer looking new than other techniques.
  • Your Brand will speak for itself,
  • You will be a walking Billboard.

Point blank…they are a better bang for your money.

Is there a Minimum amount order?

Yes, there is a minimum!

12 Pieces is the Minimum Amount for most of the items.

However, if you want less than 12, we can do it, but it is considered a special order. As a Special Order the price of the item is higher. In addition to that, the design fee is also included.

As an example…1 shirt @ $75.00 + 1 design fee of $75.00 = $150.00

How do I know if your shirt is going to fit me correctly?

Please, consult the Sizing Chart on each product when you are going to place the order. Our sizing is pretty much true size.

What other type of apparel do you guys make?

We have a complete array of clothing. Click “Create  Your Own” on the upper Menu to get started.

Can you send me a sample shirt?

Yes, you can order our sample right here.

Can you show me how my garment will look like before I order?

Absolutely!

If you want to get a sample of how your garment will look like before printing, we can definitely do that. Once you order the design, we start working on it, and we will send you the rendering of how it will look like on your clothing.

Place your order here.

I already have something designed. Can we get that into a shirt?

Yes, we can get anything into the shirts, as long as it is in high resolution. However, these shirts speak for the quality of the work we put into them. We will take a look at what you have, and if we can incorporate it into the shirt, we will. However, more than likely, and very often, we do our own art work.

We DO NOT COPY, DUPLICATE, REPLICATE, or REPRINT any other company’s art work.

It it disrespectful and unethical…PERIOD!

Do you ship worldwide?

We currently ships to the USA (including Guam, Puerto Rico, US Military bases) and Internationally to the following countries: Canada, Australia, France, Germany, New Zealand, Spain, Switzerland, and the UK. Please contact us if you are interested in Toplevel Sportswear garments and are in a country that is not listed.

What is your Return Policy?

Return & Refund Policy

If you should experience a problem or discrepancy with an order, please contact us, or call at 321-200-0305 and have your order number ready.

Because the nature of the custom apparel, the restrictions for returns are strictly enforced and there are no exceptions. IF any of the apparel pieces are damaged in transit, we will replace it with another piece. We go thru rigorous quality control to make sure all products are 99.9% error free before they are delivered to you. Otherwise, ALL SALES ARE FINAL!

Please make sure you read and understand the return policy prior to ordering. Ordering is an acceptance of understanding our return policies.

  • You understand that you are placing a custom order for your apparel, and this apparel is designed, customized and personalized for you, your business, group or organization.
  • You understand that we do not have any use for the apparel other than providing it to you, therefore, we can not keep it, resell it, or do anything with it.
  • You understand that you only have 24 hours to cancel an order and obtain a full refund for it, without any penalty.
  • You understand that, after 24 hours from your order, if you decide to cancel for ANY reason, you are subject to the $250.00 regular price design fee regardless of which amount you paid with your package.
  • You understand that packages purchased that was “On Sale” or “Special”, or purchased via “Coupons” are not subject to return, unless the product is defective at the time of delivery.
  • You understand that this is made to order apparel, and every piece will have a 1/2 of giving or take, so make sure that you follow the sizing chart for your pieces. The measurements are what they are, so you are responsible for your own sizing ordering. See Sizing Guide here.
  • You understand that all claims for shortages or damages MUST be made within 5 working days of receipt of goods.
  • You understand that white-label custom goods are NOT returnable
  • You understand that “Local Delivery” means that you will pick-up your order at our offices.
  • You understand that, if you do not pay for shipping, we will invoice you for our shipping services in order to ship the merchandise to you. Shipping charges needs to be satisfied before your merchandise is shipped out.
  • You understand that returns due to customer error, including if your customer canceled on you, are subject to a 15% service fee.
  • You understand that all defective goods must be clearly marked over the flaw. You understand that all cancellations are subject to written approval from TopLevel Sportswear.
Can you give me quote for some apparel?

We can make better! Once you start your odering you will see a total amount of your purchase!

Start Your Order Now!

How long does it takes for my order to be ready?
  • Apparel Design: 7 to 14 days
  • Manufacturing: 21 to 31 days under normal circumstances.
What is a Print Ready file?

A PrintReady file, is a term we use which means the submitted print file meets all the criteria for print. Print-Ready is a term used to describe a file that has all the specifications necessary to produce high-resolution printed output, without requiring any additional alteration or intervention. In other words, a commercial printer can use the file “as submitted” to successfully create the desired print materials.

Sending the wrong sort of files to the printers can have a pretty big negative impact on your finished article.

Files for your printers: Ask them but probably PDFs or native Creative Suite files (.ai, .psd, .indd)
Vectors: EPSs, PDFs and AIs
Bitmaps: TIFFs, PSDs and sometimes JPEGs

In essence, when you have a “Print-Ready” file, the file have already met the fowillowng bullets:

  • Convert all RGB images into CMYK color.
  • File is in proper format (PSD, EPS, AI, High-Resolution JPG, PDF, TIF).
  • Check if final image has enough resolution (300dpi or higher)
  • Contains only high-resolution image data
  • Has links to placed graphics and images
  • Includes all fonts or fonts have been outlined
  • Check if all text pages have enough bleed (1/8″).
  • Included are trim/crop marks, center marks, and page info.
  • Includes paper size with indications for bleeds and page marking
  • Does not require any additional modifications before being sent to the printer
How to send us your art?

Use the following methods to submit your Art to us.

Any artwork that you supply to us will be sent to us by email. When sending artwork please compress your files into a .ZIP file. If by any chance, your e-mail provider doesn’t allow you to send big files, then we recommend you use WeTransfer.

WeTransfer  is a simple file-sharing platform that is free to use for files up to 2GB in size.

All you need to do is:

  1. Navigate to WeTransfer
  2. Click on the free version
  3. Enter the information for the transfer and click “Transfer”

We will receive a notification when the file is ready to download, and we will go to work on your design.

WHICH FORMAT DO I WANT TO BUILD MY FILES?

These are the two basic differences between the format we will be working with.

  • Vector Artwork – Vector Artwork the first of two forms of art used by computers. A vector image is made of shapes, curves, lines, and paths. Vector artwork is a computer generated format which means it does not rely on resolution.
  • Raster Artwork – Raster Artwork is the second of the two forms of art used by computers. A raster image is made of “pixels” which means it is resolution dependent. Resolution is the term for pixel density or DPI (Dots Per Inch) . Therefore the higher the DPI, the more detailed the  image will be. Any raster artwork sent should be at least 150 DPI or higher at normal size.

WHAT TYPE OF FILE IS ACCEPTABLE?

  • Acceptable Vector Artwork formats – .eps, .pdf, .ai
    Please convert of text to curves or outlines before sending.
  • Acceptable Raster Artwork formats – .jpg, .bmp,  .gif, .png, .tif, .psd
    Please provide artwork that is at least 150 DPI
Can I stop by and look at the shirts?

Sure can! We have some samples available and you can see and feel the fabric for yourself.

Can I come to your shop to design my apparel?

Absolutely, but keep in mind that our website is designed to streamline the ordering process and answer most of the questions you might have about our Products and Services.

Our dedicated desk fees are $75.00 per hour, and every apparel piece has an additional of $5.00 per piece.

With that being said, we do this by APPOINTMENT ONLY! Please, click here to schedule your time now.

Can I purchase the source files for our design?

Yes, we do have the source files of your design available, if you wish to purchase those to duplicate your design with another company. Send us an email and select “Purchase Art Copyrights” from the drop-down menu and let us know how we can help.

We do hold our work to a high standard, therefore, the time that we invest designing an apparel extremely intensive. Our design fee is for the work of creating the design, not for the design itself. Keep in mind, that the design that you selected will only be used for your brand, logo, or organization as long as there is no copyright violations. It does not happens too often, but once in a while, we get a notice of someone trying to copy and replicate one of the designs we created to re-sell them. Be aware, that those actions are considered Copyright Infringement and Violation, and we do not appreciate it, so in cases like this, our legal department, handles the situation. Keep in mind, that this action completely forfeit your unique rights to the initial design, and this one becomes available to the public for re-branding.

If you have any other questions on the legal side of this, please, email us at [email protected].

How do I pay for my order?

All orders are made via this website when you place the order. Payments methods accepted are MC, Visa, AMEX, Discover and PayPal.

All ORDERS must be paid IN FULL prior to start.

Do you offer some soft of Partnership Options?

Yes we do!

You can become familiar with the Partnership Options we have available here.